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Italy

All orders are shipped via our affiliate courier DHL. We gladly accept returns within 14 days of receipt (10€ return charge for the courier expense). Please contact info@eleonoragottardi.com to know the details.

All items should be returned new and unused, with the tag intact and with the original packaging.

Once our quality control team has approved the returned items, your refund will be credited directly back to the original form of payment used.
Please note that refunds can take up to 14 working days to be processed.
Shipping costs are not refunded.


Domestic EU

All orders are shipped worldwide via our affiliate courier. We gladly accept returns within 14 days of receipt (15€ return charge for the courier expense).
Please contact info@eleonoragottardi.com to know all the details.

All items should be returned new and unused, with the tag intact and with the original packaging.

Once our quality control team has approved the returned items, your refund will be credited directly back to the original form of payment used.
Please note that refunds can take up to 14 working days to be processed.
Shipping costs are not refunded.



Extra EU

Shipping: all orders are shipped worldwide via our affiliate courier. Custom fees are charged to the customer. 

Returns: We gladly accept returns within 14 days of receipt. Custom & Shipping cost are paid by the customer. Please contact info@eleonoragottardi.com to know the returning address
Once our quality control team has approved the returned items, your refund will be credited directly back to the original form of payment used.
Please note that refunds can take up to 14 working days to be processed.
Shipping costs are not refunded.

Our affiliate courier will assist you for the return of the product. If you decide to use another way for the return, please take note of the following conditions in order your return can be accepted:

Please wait to receive all required returns information before sending any return packages. We will not accept unauthorized packages.

- Please make sure that all expenses (shipping cost, tax and customs clearance fees) must be paid by you . Otherwise the package could be rejected. You may be able to recover these by contacting your local customs office directly.

- Add to the package all the documentation needed for customs clearances (as commercial invoices).

- All items should be returned new and unused, with the tag intact and with the original packaging ( box & courier box) within 14 days from the day after we authorize the return.